Refund policy
Return & Refund Policy
At Suggestables, we want you to love your purchase. Because we offer a variety of products, our return policy depends on the type of item you ordered. Please review the guidelines below before requesting a return.
Our Return Guideline
Standard Products
Standard Products are non-personalized items that are available for purchase without customization.
These products may be returned within 14 days of delivery provided they:
- Are unused and in their original condition.
- Include all original packaging.
- Are not damaged due to misuse or normal wear.
To begin a return, please contact us at thesuggestables@gmail.com. If your return is approved, we’ll provide instructions on how to return your item. Items returned without prior authorization may not be accepted.
Made to Order
Made to order products are produced specifically after your order is placed, either by Suggestables or one of our trusted production partners.
Because these items are created specifically for your order, we cannot accept returns or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Changing your mind
- Buyer error
- Incorrect information provided during checkout
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery with photographs of the item and packaging. We’ll gladly replace the item or issue a refund when appropriate.
Personalized Products
Personalized Products include customer-requested customization such as:
- Names
- Initials
- Dates
- Photos
- Logos
- Custom text
- Monograms
Because these items are uniquely created for you, all Personalized Products are final sale.
Orders may be canceled within 1 hour of purchase. Once production has begun, personalized orders cannot be canceled, returned, or exchanged unless they arrive damaged, defective, or contain an error on our part.
Custom Design Orders
Custom Design Orders include products that require original artwork or design work created specifically for you.
Examples include:
- Business branding
- Custom logo merchandise
- Memorial designs
- One-of-a-kind tumbler wraps
- Team or organization designs
- Customer-requested artwork
Because these orders involve custom design services, they are final sale once design work or production has begun.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at thesuggestables@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the shipping packaging (when applicable)
Depending on the situation, we may issue a replacement or refund without requiring the item to be returned.
Exchanges
We do not offer direct exchanges.
If an eligible Standard Product qualifies for return, it may be returned for a refund and a new order may be placed.
Made Just for You, Personalized Products, and Custom Design Orders cannot be exchanged due to customer ordering errors.
Refunds
Once your return has been received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method. Please allow your financial institution several business days to process the refund.
Shipping charges are non-refundable unless the return is due to our error, a defective product, or shipping damage.
Questions?
If you have any questions about your order or this policy, we’re always happy to help.
Suggestables
📧 thesuggestables@gmail.com
🌐 suggestables.com