Shipping policy
Shipping Policy
Thank you for shopping with Suggestables! We're excited to create and deliver something you'll love.
Many of our products are made especially for you after your order is placed. Others may be fulfilled directly by Suggestables or one of our trusted production partners. Because of this, there are two parts to your order's delivery timeline: production and shipping.
Order Production Time
Many of our products are made-to-order and begin production after your order is placed. Production time varies depending on the product and fulfillment method.
Typical production time is 2–7 business days.
Some in-stock products may ship sooner.
Please note that business days do not include weekends or public holidays. Production time is separate from shipping time.
Shipping Times & Rates
Once your order has been produced and fulfilled, it will be shipped to the address provided during checkout.
Estimated shipping times:
United States: 3–5 business days
Canada: 5–10 business days
Europe: 5–10 business days
Australia & New Zealand: 5–15 business days
Rest of the World: 10–20 business days
Shipping costs are calculated automatically during checkout based on the products in your order, shipping destination, and selected shipping method.
Orders that qualify for our free shipping promotion will automatically receive free shipping during checkout.
Estimated Delivery Time
Your estimated delivery time consists of both production and shipping.
Estimated Delivery = Production Time + Shipping Time
For example:
United States
- Production: 2–7 business days
- Shipping: 3–5 business days
- Estimated Total: 5–12 business days
Please remember that these are estimates and cannot be guaranteed.
Multiple Shipments
To offer a wide variety of products, some orders may be fulfilled from different locations.
If your order contains multiple items, they may arrive in separate shipments with separate tracking numbers and delivery dates.
You will receive a shipping confirmation email and tracking information for each shipment.
You will never be charged additional shipping beyond the amount shown at checkout unless your order is modified after purchase.
Local Delivery
We proudly offer free local delivery for qualifying orders within select ZIP codes.
If Local Delivery is selected during checkout, we'll contact you to arrange a convenient delivery time and a mutually agreed public meeting location.
Availability is determined automatically during checkout based on your delivery address.
Order Tracking
Once your order (or part of your order) has shipped, you'll receive a shipping confirmation email containing your tracking number.
Please allow up to 48 hours for tracking information to become active after you receive your shipping confirmation.
International Shipping, Customs & Duties
We're happy to ship our products worldwide.
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping charges.
Suggestables is not responsible for delays caused by customs inspections or customs clearance procedures.
We recommend contacting your local customs office before placing an international order if you have questions regarding possible fees.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order is returned because of an incorrect or undeliverable address, the customer is responsible for any additional shipping charges required to resend the package.
Suggestables is not responsible for packages lost due to incorrect shipping information provided by the customer.
Please double-check your shipping address before completing your purchase.
Lost or Stolen Packages
Once a package has been accepted by the shipping carrier, delivery is outside of our control.
If your tracking information shows your package as delivered but you cannot locate it, we recommend:
- Checking around your property.
- Asking neighbors or household members.
- Contacting your local post office or shipping carrier.
- Filing a claim with the shipping carrier if necessary.
While Suggestables cannot guarantee reimbursement for packages marked as delivered, we're always happy to assist you in working with the carrier to help locate your shipment.
Shipping Delays
Although we work hard to process orders quickly, delays can occasionally occur due to:
- Severe weather
- Holidays
- High order volume
- Shipping carrier delays
- Customs processing
- Other events beyond our control
We appreciate your patience and understanding should any delays occur.
Questions?
We're always happy to help.
Suggestables
🌐 suggestables.com